Refund & Dispute Policy
This policy defines merchant responsibilities and operational timelines for refund handling and transaction disputes.
Refund Handling
Merchants are expected to maintain clear customer-facing refund terms, including eligibility, timelines, and communication channels.
Chargebacks & Disputes
Dispute notices must be addressed within specified response windows, with supporting evidence submitted for representment where applicable.
Operational Controls
Repeated excessive disputes may trigger account reviews, settlement holds, risk reclassification, or additional compliance controls.