Merchant Onboarding Team
Onboarding Operations
Responsible for account setup, documentation review, activation readiness, and merchant onboarding quality control.
Management & Operations Teams
Slex Pay is supported by specialist functions that ensure secure onboarding, platform continuity, risk governance, and settlement integrity for every merchant account.
Technical Support Team
Platform Reliability & Integration Support
Handles API integration guidance, checkout technical troubleshooting, and incident resolution for live merchants.
Risk Department
Risk, Compliance & Monitoring
Oversees transaction monitoring, suspicious activity controls, policy enforcement, and merchant risk profiling.
Settlements (Finance) Team
Finance Operations & Reconciliation
Manages settlement cycles, ledger reconciliation, payout integrity, and merchant settlement query handling.
For urgent escalations, please submit a request through the support page so the ticket can be routed to the relevant department.